Approach

How to Purchase

There is no shopping cart on our site! All purchases are made with a written Sales Order prepared by your Design Consultant. This Sales Order will contain all product specifications, pricing, lead times and delivery instructions. Once you have finalized your order you will be directed to a secured payment portal where you will make final approval and payment arrangements.

Product Pricing

We make every effort to deliver high quality brands at the most affordable prices allowed. We do not mark up our prices to be able to offer discounts or reduced pricing to a select few.

Price Matching

Please let your Design Consultant know if you find one of our products priced for less. We will make every effort to match prices of identical products.

Volume Discounts

We do offer volume discounts. Your Design Consultant can give you all of the details.

Shipping / Delivery

We offer shipping and white glove delivery throughout the 48 contiguous United States and Canada. All shipping and delivery costs are quoted separately from the product costs and will be included in your order total.

Sales Tax

We charge California sales tax on all purchases taken from our store or delivered within the state of California. It is your responsibility to comply with any use or sales tax requirements in your own state.

Lead Time / Availability

At the time of the order you will be quoted a lead time for the arrival of your product(s). This is based on the typical manufacturer lead time and transit time. We will make every effort to deliver to you within the quoted time. However, this is not guaranteed. On rare occasions product will not be available or delayed beyond the quoted time. When this occurs your Design Consultant will contact you immediately.

Order Cancellation

Orders may be cancelled within 24 hours of the order date without charge. After the initial 24 hour period there is a 25% cancellation fee if cancelled prior to shipping. Once an order has shipped it may not be cancelled. In the event product is not available you may cancel your order with no cancellation fee.

Order Status

Once your order ships you will receive a confirmation, complete with an anticipated arrival date and tracking information.

Returns

Unassembled stock merchandise purchased from Hold It Contemporary Home may be returned within 10 days of delivery. Returns must be pre-authorized by your Design Consultant with a RGA (returned goods authorization) number and shipped, at your expense, to 7700 Ronson Road, Suite 101, San Diego 92111. All returned merchandise must be free of damage and in the original packaging. Once the merchandise has been inspected and accepted by Hold It Contemporary Home the refund will be processed in same tender as your purchase. Shipping costs to you will not be refunded. Non stock special order merchandise and lighting are not returnable.

Defective Merchandise

We make every effort to deliver high quality, defect free merchandise. When there is a case of damage you must note this damage on the delivery receipt and contact your Design Consultant as soon as possible. Claims must be made with us within 14 days of receipt. Claims will not be honored after 14 days. Based on the extent of the damage, or defect, we will repair or replace all or part of the item. In the event we are not able to repair or replace the merchandise we reserve the right to refund your purchase price and shipping.

Indemnification

You agree to indemnify and hold harmless Hold It Contemporary Home, holdithome.com and Lifestyle Concepts, Inc. and its employees, suppliers, officers and directors from any claim, demand, action or damage, including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this site.

Privacy Notice

This privacy notice discloses the privacy practices for (www.holdithome.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
Hold It Contemporary Home, Lifestyle Concepts, Inc. is the owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement without your consent.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. This site contains links to other web sites. Hold It Contemporary Home is not responsible for the privacy practices or the content of such sites.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 619-295-6660 or via email at info@holdithome.com.